Customer Service Officer

Document code: 
FM-HR-16
Prepared by: 
OPS/OO
Approved by: 
OPS/OD
Version: 
1.1
Owning department: 
HR
Effective date: 
31/07/2021

Job Title

Customer Service Officer

Department

Center

Reports To

Center Manager

Responsibilities

Re-enrolment

  • Responsible for re-enrolment monthly target
  • Fill up classes with students to meet the minimum number of students in each class
  • Do re-enroll and care call
  • Consult extra course at AEG

Course Administration

  • Prepare and maintain class folders
  • Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
  • Update parents/ students with course progress
  • Input results

Customer Service

  • Support with organizing events/ activities for students
  • Handle students’ requests/ complaints on a daily basis
  • Prepare and do customer survey (via hardcopy form and telesales)
  • Check attendant Call absence
  • Visit class

Admin Tasks

  • Update student list daily
  • Manage enrolment document
  • Update and manage student information
  • Check and follow up all requests till the end
  • Manage transfer fee/transfer class/save fee document

Qualifications/ Skills

  • Graduated College/University in Economics, Business Administration, Foreign Language or equivalent fields
  • At least 1 year(s) of working experience in the equivalent positions
  • Strong customer service skills
  • Good communication and persuasion skills
  • Problem analytical and solving abilities
  • Good at English

Computer

  • Familiar with MS Office
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