Senior Admissions Consultant - Chuyên viên tư vấn tuyển sinh cấp cao

Document code: 
FM-HR-16
Prepared by: 
OPS/OO
Approved by: 
OPS/OD
Version: 
1.1
Owning department: 
HR
Effective date: 
31/08/2023

Job Title

Senior Admissions Consultant - Chuyên viên tư vấn tuyển sinh cấp cao

Department

Center

Reports To

Center Manager/ Admissions Supervisor

Responsibilities

Sales

· Telesales and face to face STEAM English course advisory

· Responsible for and achieve person target monthly

· Fill up classes with students to meet the minimum number of students in each class

Re-enrolment

· Responsible for re-enrolment monthly target

· Fill up classes with students to meet the minimum number of students in each class

· Do re-enroll and care call

· Consult extra course at AEG

Service

· Arrange schedule, class for students

· Well manage students’ transfers, refunds, saving fee

· Follow up outstanding payment of students

· Take care of students for referrals and renewals

· Handle customer complaints, customer requests

· Support with organizing events/ activities for students

· Handle students’ requests/ complaints on a daily basis

· Prepare and do customer survey (via hardcopy form and telesales)

· Check attendant

· Call absence

Manager Training and Management

· Support to train and coach Admissions Consultant (AC) team at the center

· Support to supervise daily tasks of AC team

· Support to arrange working schedule for AC Team

· Support to plan and execute the sales strategic plans as CM’s requests

Other tasks arranged by Center Management

Qualifications/ Skills

· Graduated College/University in Economics, Business Administration, Foreign Language or equivalent fields

· At least 3 year(s) of working experience in the equivalent positions

· Sales orientation and customer service skills

· Good communication and sales skills

· English fluency is an advantage

Computer

· Familiar with MS Office

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